Our Customer Reviews


Ms B - Shropshire - November 2020

I was very impressed with all the staff I dealt with from your sales team and the fitting team who were very clean, tidy, and very professional.

Mr L - Buckinghamshire - November 2020

Very timely, professional, and friendly while preserving COVID safety measures. The fitters had to cope with a long walk carrying the different elements and did so without grumbling.

Mr G - Norfolk - November 2020

Both fitters were very polite and were very understanding and accommodating when they had to park their van away from our house and carry the sections of the building in from a rear walkway. They worked with pace and have done a great job.

Ms B - East Sussex - November 2020

I am very pleased with the quality of my shed as it feels it could last for years and years, provided I take care of it. The wood is smooth, and the base is solid.

Mr S - Surrey - November 2020

The whole team was professional, well organised, respectful, and hard-working. They carry the Crane flag very well. We were impressed and grateful.

Mr B - Lincolnshire - November 2020

The sales staff at Nottingham were very helpful. The delivery team were excellent - very efficient, polite, competent, and helpful. We were given a useful briefing about care of the shed before they left. Very impressed.

Mrs K - London - November 2020

Dear All at Crane Garden Buildings, I’d like to congratulate and thank you for your outstanding customer service. From the original purchase, through various technical queries, delivery, build and then speed of attending to a few minor issues, I have been so impressed by your helpful and friendly staff. When I was told you would be back to rectify a few minor issues with floorboards and window locks, I did not imagine I would get a whole new floor. This is a rare example of a customer focussed business going above and beyond to ensure customer satisfaction. In this COVID impacted world it is reassuring to know that there are people and businesses still willing to do their very best, despite difficult logistical and physical obstacles. I shall be recommending Crane to all my friends and family. Thank you from my beautiful garden room for all your efforts. They are greatly appreciated.

Mr T - Berkshire - October 2020

First-class service from a very professional team. Helpful and knowledgeable team. The installation guys were tidy, clean, and very respectful with regards to my garden. It was clear they took pride in their work. Deborah is a credit to Crane, she kept me fully updated with request changes and gave some useful suggestions throughout the entire process. Crane have excellent after service, a quality that can be trusted. Thank you from a delighted customer :-)

Miss C - East Sussex - October 2020

Emma from your Brighton show centre was really helpful when I was considering the purchase and at the point of sale and follow-up. The installation went really well, and I appreciated the friendly and informative approach of the installers.

Mr A - Oxfordshire - October 2020

All very satisfied with the communication from Crane and the installation team were very efficient.

Mr B - Oxfordshire - October 2020

The installers were great. Very friendly, respectful, and efficient.

Mrs E - West Yorkshire - October 2020

All your installation staff were punctual, positive, polite efficient and tidy. Brilliant!

Mr D - Kent - October 2020

The attention to detail, and care that the Installers put into both the pre-build and on-site build. They clearly took pride in their work.

Mr R - London - October 2020

I was very happy with my experience with Crane. All Crane staff were extremely helpful, and the installation crew were a pleasure to have around.

Ms H - Hertfordshire - October 2020

I was impressed by the way the installation team got on with the work once on-site; at no point did I look out to see them not working hard. Every stage of the installation was explained to me and timescales adhered to. They were quick, efficient, and professional.

Mr R - Cheshire - October 2020

The team that fitted the shed were great. Very professional and great communication too.

Mrs M - Gloucestershire - October 2020

Brendan’s team were very professional, taking care to make the base perfectly level. The team that put the building up, Kenny and Rob, were also incredibly professional. I was amazed at how quickly both teams worked. They also seemed to enjoy their jobs and were proud of the results. I am very happy with my Crane Burnham Studio and it looks even better than I imagined. Thank you!

Mrs P - Surrey - October 2020

Sales staff and fitters very professional and helpful. Fitters excellent - long time since I've seen anyone work so hard and do such a good job!!

Mr B - Lincolnshire - October 2020

We were advised by your Nottingham staff that a reduced roof height would be necessary for planning purposes if the summerhouse was within 2m of a boundary. We understood this, especially as a neighbour phoned us within hours of the erection and we were able to reassure him that we, and Crane, had complied fully with planning regulations.

Mrs B - Derbyshire - October 2020

Jean in the sales office at Nottingham is lovely and very helpful. The men who came to install both the base and the shed were very polite and helpful. They worked very professionally and very quickly.