Our Customer Reviews


Mr & Mrs G - Surrey - August 2020

I dealt with Peter initially, who I found very helpful, honest, and accommodating, without whom we may not have committed to buying this at the time we placed the order. Joe and Tony, the fitters, were super-efficient and diligent. Their time on site was not intrusive at all and they got the job done to the highest specification within the expected time. We were very impressed with the service from start to finish. Our Morston Summerhouse is life-changing for us and a dream come true. Thank you.

Mr L - London - August 2020

We have already recommended Crane to friends. Very impressed with the installation team. They were prompt, courteous, friendly, and completely professional. Can you please pass on our thanks to them for a job well done!

Ms H - Nottinghamshire - August 2020

The saleswoman at Nottingham was not pushy, just helpful and knew her product well. She answered all our questions about materials. She realised we were a same-sex couple - was obviously very aware and good re: these matters. Usually, people make assumptions, that we are friends, sisters etc. And it gets awkward. She was great. Then the fitters. Quick, skilled, polite, and friendly.

Mrs S - Hampshire - August 2020

The whole buying and installation process was handled very well. Paul at Cranleigh could not have been more helpful. We were well informed; all our questions were answered - he was very generous with his time. The two young men who delivered and installed the shed on one of the hottest days of the year could not have been more polite and professional - a credit to your company! We were kept informed regarding their time of arrival and they completed the job to a good standard.

Mr C - Surrey - August 2020

I would also like to formally recognise the two man installation team (Callum and Liam) they worked with extreme professionalism at all times and worked late into the eve on the first day to get both shells up and watertight, as rain was predicted the following day. They were extremely polite, very neat, and tidy, and completed both buildings with real detail to finish. I hope they will receive this message of thanks as they really are a credit and ambassadors to Crane Garden Buildings.

Mrs S - Cornwall - August 2020

There was nothing you could have done to improve our experience with you. Everything fell into place while co-ordinating delivery as we live between two houses. The delivery guys rang ahead to let us know the arrival time and they were on time, clean, tidy, and polite. Everything was professional. We will recommend to everyone!

Mr & Mrs K-B - Cambridgeshire - August 2020

Joe from your head office Sales team was very helpful. It was our second time dealing with Joe and he always engenders trust and confidence. Well done.

Mrs S - Oxfordshire - August 2020

The fitters Callum and Liam were very helpful and professional as well as being very courteous, conscientious and took great pride in their work, as did the electrician.

Mr D - Hertfordshire - August 2020

All members of staff I had dealings with (Sales, Customer Service and Fitters) were all courteous, very helpful and had a good knowledge of Crane products.

Mr & Mrs R - Hampshire - August 2020

Andrew from Head Office was very helpful and thoughtfully sent us big colour swatches, which was very useful when we were selecting colour choices. Craig and Mark from the installation team were extremely 'can do' and efficient. You have excellent people on your staff.

Ms G - Yorkshire - August 2020

We were particularly impressed with Joe, the Salesperson who dealt with us, and both fitters, who were exceptional and a credit to your company. We also very much liked the online design facility. All in all, we know that we have bought a quality product and overall, the company has been good to deal with.

Mrs S - Berkshire - August 2020

I’m well pleased with the service from start to finish. The guys who came to fit my summer house were polite, efficient, and very prompt even though it was a very wet rainy day

Mrs M - Lancashire - August 2020

Great customer service. Top quality shed. Efficient and friendly fitting team. Would have no hesitation in recommending Crane to friends and family.

Mr B - East Sussex - July 2020

The installations team worked swiftly and efficiently whilst obviously maintaining appropriate social distancing with us. The parking of the substantial vehicle and trailer close to the property potentially could have blocked our narrow lane but they managed to leave sufficient room for most vehicles to pass. They were very accommodating to the odd vehicle that needed a little help in squeezing past so basically, none of our neighbours were inconvenienced or delayed.

Mr L - London - July 2020

Joe from sales was extremely helpful, and Joe & Rob who fitted/built my new Salthouse Studio were courteous, polite, informative & very tidy. We're very happy with the professionalism of your staff.

Mrs W - Berkshire - July 2020

Everything was well explained and communication was constant and timely. The sales team at Hilliers Hermitage went out of their way to come to our garden and show us how our ordered Cley Summerhouse would fit. The installation team - Craig and Mark - were wonderfully helpful with their suggestions for how to position internal fittings, as was the electrician.

Mr C - Berkshire - July 2020

I’m a very satisfied customer, every aspect dealing with Crane was excellent. The lads who erected my shed were first-class, I could not be more pleased.

Ms H - London - July 2020

Everything with Crane was first class and done to perfection. I was impressed with both Liam and Callum. They were genuinely nice guys who cared so much about the company, with exceptional customer service skills. They were friendly and approachable.

Mrs M - East Sussex - July 2020

The service by the staff at the Lewes centre was fantastic. Very helpful, happy to change things for us and willing to help.

Mr C - East Sussex - July 2020

I'm very happy with my beautiful garden studio. Emma was especially helpful in the Lewes Crane office. Both fitters were pleasant and efficient.