Our Customer Reviews
Mr L - Oxfordshire - June 2021
Everyone we dealt with was charming, helpful, friendly, and efficient. I was especially impressed that there was no grumbling when our house sale and purchase fell through so we could not receive the shed as planned. Once we could set a new date, everything proceeded smoothly as planned. Thank you.
Mrs R – West Sussex – May 2021
Each time I have phoned whoever has answered have been very helpful and sounded kind and the work men on the ground were very pleasant and so hardworking! Would Like to say I am very happy with my summerhouse and it’s been much admired by the neighbours, they are particularly impressed with the shingles on the roof. Thank you all very much!
Mr H – Norfolk – May 2021
On the sales front, Archie was knowledgeable and excellent in talking through options and feeding back rapidly on some key questions. He was very realistic about the lead time but, in the event, the installation went ahead 2 months earlier than we had discussed. The design function on the website was intuitive and easy to use. Both the base and office installation teams did a great job, and we were impressed by how rapidly and intensely they worked and the cleanliness of the site when they had finished. I am writing this in the office - it is great to be in.
Mr & Mrs C – West Sussex – May 2021
Your fitters were extremely efficient in installing the shed - and the lead guy was very helpful in explaining the process beforehand, plus advising ongoing maintenance etc.
Mr L – Oxfordshire – May 2021
Excellent from start to finish. The quality of the product speaks for itself. I really like my shed! The person in the office who answered my queries on two occasions was excellent and knew what I needed. Very knowledgeable and excellent service.
Mr T – Norfolk – May 2021
The customer service team were really helpful, Joseph for the initial sale and advice, and then Deborah when we had to move the delivery location and tweak the design as a result. All done very efficiently and accurately. The installers, Ryan and Lee, were great and did an excellent job.
Mr A – London – May 2021
I thought all the teams we met were most helpful, particularly those on-site in Cranleigh and Sunningdale. The team who installed our Garden Room were very helpful, courteous, took pride in what they were doing, and left the site immaculate.
Mrs T – West Midlands – May 2021
The concrete base was installed professionally, and the shed installers were wonderful, getting my building through an awkward space. They were magnificent, worked non-stop like trojans. I cannot praise them enough. I am very satisfied, you have done a great job, thank you.
Mr P – Suffolk – May 2021
We were most impressed with all aspects. The base team and the team who completed the construction were both brilliant. They erected the potting shed very efficiently. Full marks to all your teams.
Mr D – London – May 2021
All good, especially when I had to call to rearrange delivery, you were very accommodating, and flexible – important, especially at the moment.
Mr Y – West Sussex – May 2021
All staff we had contact with were outstanding, from the installation team to the sales rep at the showroom in Cranleigh, as well as the staff on the phone.
Mr S – West Sussex – May 2021
Very efficient delivery and on-site erection of the building and clear communication of delivery dates.
Ms T – Cornwall – May 2021
Every person I have spoken to on the phone, and the fitters, were exceptionally professional.
Mrs S – Oxfordshire – May 2021
Excellent protocol in response to Covid regulations. There were a couple of little glitches which were highlighted by the installations team and resolved in a very timely and professional manner. Nothing was too much trouble.
Ms B – London – May 2021
Archie at Narford was extremely helpful and bent over backward to get the shed just perfect, which it is. He was very helpful in choosing the correct height for me, the double doors, windows etc etc... He was extremely enthusiastic and was so happy to change one or two things on the diagram to make sure I was completely happy before it was sent to production.
Miss G - East Sussex - April 2021
From start to finish the process was superbly organised, brilliantly efficient, and your staff throughout very helpful and warm and friendly. I was hugely impressed. Special kudos should go to Emma at your Brighton show centre, it took me a while to work out the exact size shed I needed, and she was both patience personified - and provided all the help and support needed so that I could make my decision. Emma is a huge asset to your organisation. What was really impressive was your IT system, whereby different options could be instantly printed out, and so helpful to take away to mull over. Your installation team were superb as well, efficient and took a great deal of trouble assembling my shed. I am thrilled with the final result so many, many thanks to all concerned - and congratulations on your distinctive designs and options. It was a pleasure to work with everyone at Crane.
Mrs & Mrs W - Berkshire - April 2021
Starting with Paul at your Newbury show centre, he was very professional, patient, and helpful supporting us and answering all our queries ahead of us finally placing an order. James and Ryan built our building over 3 days and were very professional, friendly, and hardworking, even in light of the logistics to our property. We are very pleased with the build and finish of our new summerhouse and workshop, it is excellent, so thank you to the skilled carpenters in your factory who built the sections. The electrician also did a very good job on the electrics and the finish again was excellent.
Ms H-S - London - April 2021
The pair who installed our garden building were lovely. Extremely polite, hardworking, and helpful. I was impressed with just how quickly the build was completed. They had to access our garden via 2 of our neighbours’ gardens and the neighbours both commented that there was no sign they had been there at all. Really good experience overall.
Mrs J - Berkshire - April 2021
Everyone was excellent and the finished product is fantastic. All the people we had dealings with were very professional, courteous and did an excellent job. We were impressed with the whole service.
Ms S - London - March 2021
We thought the men who came to assemble the summerhouse were really good: punctual, extremely hard-working, extremely well trained, and very tidy. The summerhouse is really beautiful and just right for its setting.