Our Customer Reviews


Miss G - East Sussex - April 2021

From start to finish the process was superbly organised, brilliantly efficient, and your staff throughout very helpful and warm and friendly. I was hugely impressed. Special kudos should go to Emma at your Brighton show centre, it took me a while to work out the exact size shed I needed, and she was both patience personified - and provided all the help and support needed so that I could make my decision. Emma is a huge asset to your organisation. What was really impressive was your IT system, whereby different options could be instantly printed out, and so helpful to take away to mull over. Your installation team were superb as well, efficient and took a great deal of trouble assembling my shed. I am thrilled with the final result so many, many thanks to all concerned - and congratulations on your distinctive designs and options. It was a pleasure to work with everyone at Crane.

Mrs & Mrs W - Berkshire - April 2021

Starting with Paul at your Newbury show centre, he was very professional, patient, and helpful supporting us and answering all our queries ahead of us finally placing an order. James and Ryan built our building over 3 days and were very professional, friendly, and hardworking, even in light of the logistics to our property. We are very pleased with the build and finish of our new summerhouse and workshop, it is excellent, so thank you to the skilled carpenters in your factory who built the sections. The electrician also did a very good job on the electrics and the finish again was excellent.

Ms H-S - London - April 2021

The pair who installed our garden building were lovely. Extremely polite, hardworking, and helpful. I was impressed with just how quickly the build was completed. They had to access our garden via 2 of our neighbours’ gardens and the neighbours both commented that there was no sign they had been there at all. Really good experience overall.

Mrs J - Berkshire - April 2021

Everyone was excellent and the finished product is fantastic. All the people we had dealings with were very professional, courteous and did an excellent job. We were impressed with the whole service.

Ms S - London - March 2021

We thought the men who came to assemble the summerhouse were really good: punctual, extremely hard-working, extremely well trained, and very tidy. The summerhouse is really beautiful and just right for its setting.

Miss N - Nottinghamshire - March 2021

Exceptional service from beginning to end. The guys who came to fit the shed were very good, they did an excellent job and even fitted my water butt to the guttering. I highly recommend Crane Buildings for quality of service and for their product.

Mr L - Kent - March 2021

I am very satisfied with our new garden building - very efficient as to base construction, the base was a true quality finish as well. Plus, the garden building is a real beneficial addition to our new house build and compliments perfectly in design and colour. We have a small garden overall but the garden building we feel brings more out of the garden we have, and we cannot wait for the Spring & Summer to arrive! Please thank the entire team - office, construction staff and installation staff - base and building. A grateful customer.

Mr E - Oxfordshire - March 2021

The quality of the build, the "build your own" design system on the website and the presentation and efficiency of the assembly team were all very impressive.

Ms R - Essex - March 2021

Your Narford sales advisor Sharon was super responsive, knowledgeable, proactive and a pleasure to deal with. She made the whole purchase experience seamless.

Mr & Mrs C - Hertfordshire - March 2021

Everything was done professionally and effectively so there is nothing you could have done to improve. Everyone we dealt with was a good ambassador for Crane.

Mr B - Surrey - March 2021

Very good communications, charming ladies at the offices, very quick turnaround of drawings and redrawings. James and Ryan were very able and tidy installers. Excellent. I’m happy with everything.

Mr R - West Sussex - March 2021

Totally amazing and efficient service, I cannot rate you highly enough! Just brilliant!

Mr D - East Sussex - March 2021

Emma at the Lewes showroom was helpful during the purchase and when I phoned her for advice on fitting out summerhouse, she was full of great ideas and advice. The two installers were pleasant and took great care that there was no mud trodden into the summerhouse during the build as the ground was slightly muddy on the day of install.

Mr & Mrs B - Kent - March 2021

Sam at St Albans was very helpful, especially when we were working out the shed spec. Matt & Nathan, the fitters, worked very hard on site and despite the quagmire that was our garden at the time, left the site very neat & tidy. Given we have just ordered a second shed we were clearly very impressed!!

Mr S - East Sussex - March 2021

Emma at your Brighton show centre was very helpful when I contacted her regarding advice on how to fit out the inside of our summerhouse and shed. The two fitters were very good and worked fast and have done a great job of installing the shed and summerhouse. They phoned me en-route to give me an estimated arrival time, which was accurate.

Mr H - East Sussex - February 2021

The service was immaculate. Emma at your Brighton show centre was extremely helpful. I would not have done it without her help. From the very beginning, I found your member of staff very knowledgeable, courteous, and ready to solve any problem. Emma's communication level was excellent. Emma helped me immensely with filling planning permission forms for the council and sent me all along with some valuable guidance. In fact, everybody was helpful each time I wanted some clarification, whether on the phone or even when Emma was not available. Another lady guided me through filling the form regarding the parking and timing for delivery (Forgive me I cannot recall the lady's name). Also, the fitters were courteous, cheerful, and worked efficiently on the day when it was rather cold.

Mr G - Lincolnshire - February 2021

Particularly impressed with the courtesy, professionalism, and skill of the installation team. Sam and Charlie worked quickly and efficiently and finished the building in one day. They were just missing two pieces of internal trim, which they promised would be delivered and fitted as soon as possible. Aaron, the electrician did the wiring simultaneously and obligingly fitted an outside light which we supplied. A couple of weeks or so later, a fresh team arrived, and quickly finished the final trim; a 15-minute job. Overall, we are very pleased with our new summerhouse/garden room.

Mrs P - Merseyside - February 2021

Everyone I dealt with was always professional and helpful, but particular thanks to the Trentham sales team for all their help with responding to many initial queries and for the Zoom tour around their show centre in the rain. My initial dealings with the Trentham team gave me confidence in the company.

Mrs D - Berkshire - February 2021

I am completely happy with all aspects of the service you gave me. Everyone I have dealt with since first looking at the summerhouse in Hermitage has been friendly and helpful. I am unable to single out anyone as everyone completed their part in the process with efficiency. I am delighted with my summerhouse and looking forward to spending many hours relaxing in my new den. Many thanks.

Mr H - London - February 2021

Your sales advisor, Pauline, was excellent. When we first visited Sunningdale to view buildings she showed us many different options and advised and explained which 'extras' were suitable for us. She then visited us to check our site, access etc and was always available via email to answer questions and help us with planning permission and base construction. It was just very reassuring to have someone there to rely on right up until the building was complete. Despite the COVID-19 situation, the overall time frame we were quoted initially was kept to exactly so there were no delays or issues. All the questions that were asked of us seem to have made everything happen smoothly. Brilliant service.