Our Customer Reviews


Mr C - Wiltshire - July 2021

Archie was very efficient and helpful during the early stage of deciding what we wanted. The team that constructed the shed were very professional.

Mr C - London - June 2021

I did not really have many dealings with people in the office but everyone I dealt with was polite and answered my queries. I thought your customer engagement was excellent. The two fitters who installed the building were great: punctual, polite, very hard working, good at their job. Perfect representatives for your company.

Mr M - Nottinghamshire - June 2021

We have a long, narrow, uphill drive, and then a narrow passage around the side, and another uphill climb to reach the site of the shed. Both teams did an amazing job moving the concrete and shed sections into position. Special mention goes to the driver of the base-fitting team, who did the best reversing of a large trailer up our drive that I have ever seen. Both teams followed Covid distancing guidelines to the letter.

Mrs H - Wiltshire - June 2021

For family reasons, I had to cancel and rearrange the installation. Staff were empathetic and accommodating.

Mr F - Hampshire - June 2021

The sales representative at Sunningdale was knowledgeable, flexible, and helpful. The team who installed the building were pleasant, helpful and a pleasure to have on-site.

Mr L - Oxfordshire - June 2021

Everyone we dealt with was charming, helpful, friendly, and efficient. I was especially impressed that there was no grumbling when our house sale and purchase fell through so we could not receive the shed as planned. Once we could set a new date, everything proceeded smoothly as planned. Thank you.

Mrs R – West Sussex – May 2021

Each time I have phoned whoever has answered have been very helpful and sounded kind and the work men on the ground were very pleasant and so hardworking! Would Like to say I am very happy with my summerhouse and it’s been much admired by the neighbours, they are particularly impressed with the shingles on the roof. Thank you all very much!

Mr H – Norfolk – May 2021

On the sales front, Archie was knowledgeable and excellent in talking through options and feeding back rapidly on some key questions. He was very realistic about the lead time but, in the event, the installation went ahead 2 months earlier than we had discussed. The design function on the website was intuitive and easy to use. Both the base and office installation teams did a great job, and we were impressed by how rapidly and intensely they worked and the cleanliness of the site when they had finished. I am writing this in the office - it is great to be in.

Mr & Mrs C – West Sussex – May 2021

Your fitters were extremely efficient in installing the shed - and the lead guy was very helpful in explaining the process beforehand, plus advising ongoing maintenance etc.

Mr L – Oxfordshire – May 2021

Excellent from start to finish. The quality of the product speaks for itself. I really like my shed! The person in the office who answered my queries on two occasions was excellent and knew what I needed. Very knowledgeable and excellent service.

Mr T – Norfolk – May 2021

The customer service team were really helpful, Joseph for the initial sale and advice, and then Deborah when we had to move the delivery location and tweak the design as a result. All done very efficiently and accurately. The installers, Ryan and Lee, were great and did an excellent job.

Mr A – London – May 2021

I thought all the teams we met were most helpful, particularly those on-site in Cranleigh and Sunningdale. The team who installed our Garden Room were very helpful, courteous, took pride in what they were doing, and left the site immaculate.

Mrs T – West Midlands – May 2021

The concrete base was installed professionally, and the shed installers were wonderful, getting my building through an awkward space. They were magnificent, worked non-stop like trojans. I cannot praise them enough. I am very satisfied, you have done a great job, thank you.

Mr P – Suffolk – May 2021

We were most impressed with all aspects. The base team and the team who completed the construction were both brilliant. They erected the potting shed very efficiently. Full marks to all your teams.

Mr D – London – May 2021

All good, especially when I had to call to rearrange delivery, you were very accommodating, and flexible – important, especially at the moment.

Mr Y – West Sussex – May 2021

All staff we had contact with were outstanding, from the installation team to the sales rep at the showroom in Cranleigh, as well as the staff on the phone.

Mr S – West Sussex – May 2021

Very efficient delivery and on-site erection of the building and clear communication of delivery dates.

Ms T – Cornwall – May 2021

Every person I have spoken to on the phone, and the fitters, were exceptionally professional.

Mrs S – Oxfordshire – May 2021

Excellent protocol in response to Covid regulations. There were a couple of little glitches which were highlighted by the installations team and resolved in a very timely and professional manner. Nothing was too much trouble.

Ms B – London – May 2021

Archie at Narford was extremely helpful and bent over backward to get the shed just perfect, which it is. He was very helpful in choosing the correct height for me, the double doors, windows etc etc... He was extremely enthusiastic and was so happy to change one or two things on the diagram to make sure I was completely happy before it was sent to production.