Our Customer Reviews
Mr H - West Midlands - July 2021
I can't really single out any individual; in the beginning, I had great service from Jean at Nottingham while I was deciding on the best model. The online software works well and makes it easy to choose from the options, visualise the result and order the building. Any time I have needed to ring or email your customer support I have always received clear, helpful advice. The guys who installed the shed were great - they arrived on time, communicated well, and got the job done efficiently.
Mrs B - Berkshire - July 2021
Particularly impressed with your installation staff. Worked without stopping, quietly and efficiently. Were finished in about 2.5 hrs which was impressive. Very pleased with the quality of the summerhouse.
Mrs Y - Hertfordshire - July 2021
All staff were very personable, helpful, well-spoken, and articulate and polite. Groundwork and installation teams worked with commitment, energy, and respect for the surroundings.
Mr B - West Midlands - July 2021
I was particularly impressed with Rob the sales adviser at Burford Garden Centre, the office team who sort the installation dates, the base installers, and the installations team. They are all a credit to the company.
Mr R - Wiltshire - July 2021
Both the base laying team and the delivery team were excellent. Very impressed with the quality of the shed.
Miss D - Oxfordshire - July 2021
Excellent communication throughout. A joy to deal with your company compared to others
Mr B - Buckinghamshire - July 2021
Everyone from Sales to Build was very helpful and professional. The Build team were excellent. Our location is challenging to say the least and the fact they had to carry the different sections to our house without fuss or complaint was refreshing! They erected the building efficiently and to a high standard.
Mr M - London - July 2021
The installation team warrant a special mention. They were super-efficient, fast, tidy, and friendly. A really good advert for your company.
Mr C - Wiltshire - July 2021
Archie was very efficient and helpful during the early stage of deciding what we wanted. The team that constructed the shed were very professional.
Mr C - London - June 2021
I did not really have many dealings with people in the office but everyone I dealt with was polite and answered my queries. I thought your customer engagement was excellent. The two fitters who installed the building were great: punctual, polite, very hard working, good at their job. Perfect representatives for your company.
Mr M - Nottinghamshire - June 2021
We have a long, narrow, uphill drive, and then a narrow passage around the side, and another uphill climb to reach the site of the shed. Both teams did an amazing job moving the concrete and shed sections into position. Special mention goes to the driver of the base-fitting team, who did the best reversing of a large trailer up our drive that I have ever seen. Both teams followed Covid distancing guidelines to the letter.
Mrs H - Wiltshire - June 2021
For family reasons, I had to cancel and rearrange the installation. Staff were empathetic and accommodating.
Mr F - Hampshire - June 2021
The sales representative at Sunningdale was knowledgeable, flexible, and helpful. The team who installed the building were pleasant, helpful and a pleasure to have on-site.
Mr L - Oxfordshire - June 2021
Everyone we dealt with was charming, helpful, friendly, and efficient. I was especially impressed that there was no grumbling when our house sale and purchase fell through so we could not receive the shed as planned. Once we could set a new date, everything proceeded smoothly as planned. Thank you.
Mrs R – West Sussex – May 2021
Each time I have phoned whoever has answered have been very helpful and sounded kind and the work men on the ground were very pleasant and so hardworking! Would Like to say I am very happy with my summerhouse and it’s been much admired by the neighbours, they are particularly impressed with the shingles on the roof. Thank you all very much!
Mr H – Norfolk – May 2021
On the sales front, Archie was knowledgeable and excellent in talking through options and feeding back rapidly on some key questions. He was very realistic about the lead time but, in the event, the installation went ahead 2 months earlier than we had discussed. The design function on the website was intuitive and easy to use. Both the base and office installation teams did a great job, and we were impressed by how rapidly and intensely they worked and the cleanliness of the site when they had finished. I am writing this in the office - it is great to be in.
Mr & Mrs C – West Sussex – May 2021
Your fitters were extremely efficient in installing the shed - and the lead guy was very helpful in explaining the process beforehand, plus advising ongoing maintenance etc.
Mr L – Oxfordshire – May 2021
Excellent from start to finish. The quality of the product speaks for itself. I really like my shed! The person in the office who answered my queries on two occasions was excellent and knew what I needed. Very knowledgeable and excellent service.
Mr T – Norfolk – May 2021
The customer service team were really helpful, Joseph for the initial sale and advice, and then Deborah when we had to move the delivery location and tweak the design as a result. All done very efficiently and accurately. The installers, Ryan and Lee, were great and did an excellent job.
Mr A – London – May 2021
I thought all the teams we met were most helpful, particularly those on-site in Cranleigh and Sunningdale. The team who installed our Garden Room were very helpful, courteous, took pride in what they were doing, and left the site immaculate.