Our Customer Reviews


Mr M - East Sussex - December 2020

From the first point of contact to installation the service received was fantastic. We are delighted with our National Trust Blickling Shed. A special mention for the two lovely and highly professional fitters who erected the shed with no fuss - they were great and impressively adhered to all COVID restrictions. If only this standard of service were more commonplace! Many thanks.

Mr W - Hampshire - December 2020

The quality of the building, the professionalism of your staff for the laying of the concrete slab and the assembly of the shed were excellent. All your staff were a credit to your organisation. They kept me informed of their eta, worked efficiently, despite the unpleasant conditions, and cleared upon completion. They were also cheerful and polite.

Mr & Mrs B - Leicestershire - December 2020

The co-operation I received from your sales and site teams was exceptionally good. People who have visited our garden have commented that our Wiveton Summerhouse 'looks as if it was always there' which I think is a great compliment. Esther at Nottingham, Samantha at HQ and your installers Kenny & Jack were all extremely professional and pleasant to deal with.

Mrs D - West Sussex - December 2020

Emma at Brighton really knew about the buildings and helped by coming out to our garden site and answered questions about build and location.

Dr C - Oxfordshire - December 2020

Excellent sales service from Andrew at Burford and it was nice to get a call pre-delivery from Samantha in customer service to ensure that everything was prepared, as well as the clearly written emails. The base and fitting teams were also excellent and efficient.

Mr M - Suffolk - November 2020

We were very impressed with the two members of the installation team; they were very friendly and helpful and explained to us the procedure and timeline involved. As with every aspect of our experience with dealing with Crane, from our first visit to the show centre, to the assistance given on choosing the type and design of our summerhouse, has been first class.

Mr R - Suffolk - November 2020

Sales at Narford and the fitters were all very helpful. I would certainly recommend you to my friends that were thinking of getting a garden shed.

Ms B - Shropshire - November 2020

I was very impressed with all the staff I dealt with from your sales team and the fitting team who were very clean, tidy, and very professional.

Mr L - Buckinghamshire - November 2020

Very timely, professional, and friendly while preserving COVID safety measures. The fitters had to cope with a long walk carrying the different elements and did so without grumbling.

Mr G - Norfolk - November 2020

Both fitters were very polite and were very understanding and accommodating when they had to park their van away from our house and carry the sections of the building in from a rear walkway. They worked with pace and have done a great job.

Ms B - East Sussex - November 2020

I am very pleased with the quality of my shed as it feels it could last for years and years, provided I take care of it. The wood is smooth, and the base is solid.

Mr S - Surrey - November 2020

The whole team was professional, well organised, respectful, and hard-working. They carry the Crane flag very well. We were impressed and grateful.

Mr B - Lincolnshire - November 2020

The sales staff at Nottingham were very helpful. The delivery team were excellent - very efficient, polite, competent, and helpful. We were given a useful briefing about care of the shed before they left. Very impressed.

Mrs K - London - November 2020

Dear All at Crane Garden Buildings, I’d like to congratulate and thank you for your outstanding customer service. From the original purchase, through various technical queries, delivery, build and then speed of attending to a few minor issues, I have been so impressed by your helpful and friendly staff. When I was told you would be back to rectify a few minor issues with floorboards and window locks, I did not imagine I would get a whole new floor. This is a rare example of a customer focussed business going above and beyond to ensure customer satisfaction. In this COVID impacted world it is reassuring to know that there are people and businesses still willing to do their very best, despite difficult logistical and physical obstacles. I shall be recommending Crane to all my friends and family. Thank you from my beautiful garden room for all your efforts. They are greatly appreciated.

Mr T - Berkshire - October 2020

First-class service from a very professional team. Helpful and knowledgeable team. The installation guys were tidy, clean, and very respectful with regards to my garden. It was clear they took pride in their work. Deborah is a credit to Crane, she kept me fully updated with request changes and gave some useful suggestions throughout the entire process. Crane have excellent after service, a quality that can be trusted. Thank you from a delighted customer :-)

Miss C - East Sussex - October 2020

Emma from your Brighton show centre was really helpful when I was considering the purchase and at the point of sale and follow-up. The installation went really well, and I appreciated the friendly and informative approach of the installers.

Mr A - Oxfordshire - October 2020

All very satisfied with the communication from Crane and the installation team were very efficient.

Mr B - Oxfordshire - October 2020

The installers were great. Very friendly, respectful, and efficient.

Mrs E - West Yorkshire - October 2020

All your installation staff were punctual, positive, polite efficient and tidy. Brilliant!

Mr D - Kent - October 2020

The attention to detail, and care that the Installers put into both the pre-build and on-site build. They clearly took pride in their work.