Our Customer Reviews


Mr H - East Sussex - February 2021

The service was immaculate. Emma at your Brighton show centre was extremely helpful. I would not have done it without her help. From the very beginning, I found your member of staff very knowledgeable, courteous, and ready to solve any problem. Emma's communication level was excellent. Emma helped me immensely with filling planning permission forms for the council and sent me all along with some valuable guidance. In fact, everybody was helpful each time I wanted some clarification, whether on the phone or even when Emma was not available. Another lady guided me through filling the form regarding the parking and timing for delivery (Forgive me I cannot recall the lady's name). Also, the fitters were courteous, cheerful, and worked efficiently on the day when it was rather cold.

Mr G - Lincolnshire - February 2021

Particularly impressed with the courtesy, professionalism, and skill of the installation team. Sam and Charlie worked quickly and efficiently and finished the building in one day. They were just missing two pieces of internal trim, which they promised would be delivered and fitted as soon as possible. Aaron, the electrician did the wiring simultaneously and obligingly fitted an outside light which we supplied. A couple of weeks or so later, a fresh team arrived, and quickly finished the final trim; a 15-minute job. Overall, we are very pleased with our new summerhouse/garden room.

Mrs P - Merseyside - February 2021

Everyone I dealt with was always professional and helpful, but particular thanks to the Trentham sales team for all their help with responding to many initial queries and for the Zoom tour around their show centre in the rain. My initial dealings with the Trentham team gave me confidence in the company.

Mrs D - Berkshire - February 2021

I am completely happy with all aspects of the service you gave me. Everyone I have dealt with since first looking at the summerhouse in Hermitage has been friendly and helpful. I am unable to single out anyone as everyone completed their part in the process with efficiency. I am delighted with my summerhouse and looking forward to spending many hours relaxing in my new den. Many thanks.

Mr H - London - February 2021

Your sales advisor, Pauline, was excellent. When we first visited Sunningdale to view buildings she showed us many different options and advised and explained which 'extras' were suitable for us. She then visited us to check our site, access etc and was always available via email to answer questions and help us with planning permission and base construction. It was just very reassuring to have someone there to rely on right up until the building was complete. Despite the COVID-19 situation, the overall time frame we were quoted initially was kept to exactly so there were no delays or issues. All the questions that were asked of us seem to have made everything happen smoothly. Brilliant service.

Mr H - Staffordshire - February 2021

The installers were first class - came with no fuss, really got their heads down to work (it was raining) and then incredibly polite and accommodating on leaving.

Mrs J - Kent - February 2021

Very impressed with everything from beginning to final delivery. I appreciated that at every stage of the process the staff were very helpful and responded to my queries promptly and gave good advice. I was particularly impressed with the team who came to erect the shed who were very professional and did an excellent job without any fuss. Also, the team at Hilliers Garden Centre at Newbury and the people I spoke to at your headquarters. Excellent.

Mr M - Norfolk - January 2021

I cannot think of anything that could or needs to be improved. I was totally satisfied with everything from start to finish. I was impressed with the courtesy and professionalism of all the Crane staff members with whom I have had contact.

Mr & Mrs P - Suffolk - January 2021

Everyone we have spoken with has been friendly, informative, and helpful. The installation team worked hard were respectful and a pleasure to have on-site. Well done Crane!

Mr R - Gloucestershire - January 2021

We were impressed with the build quality and the finish of materials used. We were also pleased with the care, attention, and advice we received from our installers. Many thanks.

Mr S - London - January 2021

I was impressed that the team were able to get spotlights and allowed me to use a non-standard F&B colour. They also advised correctly I would be satisfied with the oak panel interior. Lastly, they gave me good advice on the base and positioning the shed on it, so it was aligned properly.

Mr B - Cambridgeshire - January 2021

I am very impressed with the finish of my workshop. All the teams were very good, especially the men who came to put the workshop up, who were very polite and respectful, and cleaned up after themselves. Thank you.

Mr M - East Sussex - December 2020

From the first point of contact to installation the service received was fantastic. We are delighted with our National Trust Blickling Shed. A special mention for the two lovely and highly professional fitters who erected the shed with no fuss - they were great and impressively adhered to all COVID restrictions. If only this standard of service were more commonplace! Many thanks.

Mr W - Hampshire - December 2020

The quality of the building, the professionalism of your staff for the laying of the concrete slab and the assembly of the shed were excellent. All your staff were a credit to your organisation. They kept me informed of their eta, worked efficiently, despite the unpleasant conditions, and cleared upon completion. They were also cheerful and polite.

Mr & Mrs B - Leicestershire - December 2020

The co-operation I received from your sales and site teams was exceptionally good. People who have visited our garden have commented that our Wiveton Summerhouse 'looks as if it was always there' which I think is a great compliment. Esther at Nottingham, Samantha at HQ and your installers Kenny & Jack were all extremely professional and pleasant to deal with.

Mrs D - West Sussex - December 2020

Emma at Brighton really knew about the buildings and helped by coming out to our garden site and answered questions about build and location.

Dr C - Oxfordshire - December 2020

Excellent sales service from Andrew at Burford and it was nice to get a call pre-delivery from Samantha in customer service to ensure that everything was prepared, as well as the clearly written emails. The base and fitting teams were also excellent and efficient.

Mr M - Suffolk - November 2020

We were very impressed with the two members of the installation team; they were very friendly and helpful and explained to us the procedure and timeline involved. As with every aspect of our experience with dealing with Crane, from our first visit to the show centre, to the assistance given on choosing the type and design of our summerhouse, has been first class.

Mr R - Suffolk - November 2020

Sales at Narford and the fitters were all very helpful. I would certainly recommend you to my friends that were thinking of getting a garden shed.

Ms B - Shropshire - November 2020

I was very impressed with all the staff I dealt with from your sales team and the fitting team who were very clean, tidy, and very professional.