Current Job Vacancies

Customer Service Advisor

We are looking to recruit an experienced and dynamic Customer Service Advisor to join our head office team. 

At Crane Garden Buildings we pride ourselves on quality products and services, this was recently recognised by receiving the ‘Customer Excellence award’ by Eastern Daily Press.  

This  is a rewarding role that involves handling both inbound and outbound calls from clients and customers to provide excellent after sales support and advice.

 Key responsibilities for the role:

• Provide excellent customer service by being helpful, professional, and courteous at all times
  
• Making outbound and handling incoming calls in regard to orders, after sales enquiries and customers questions
  
• Management of the Customer Service inbox ensuring responses are within 24  hours of receipt
  
• Make accurate diagnosis of queries, collating relevant information to ensure all issues raised are resolved to company and customer satisfaction
• Provide excellent customer service by developing comprehensive product knowledge across the full range of buildings
• Build and maintain excellent relationships across all areas of the business
• First line resolution of complaint/concern management, escalating to the Customer Service Manager when appropriate

As an ideal candidate it is essential that you have previous experience in a telephone-based role and are extremely organised, able to communicate clearly and effectively and offer excellent service to new and existing customers. Current or previous experience in Aftersales would be an advantage as you will take the lead in overseeing and tracking all queries received on orders placed on our CRM system.

Key requirements for the role:

• Have a minimum of 2 year’s commercial customer service or after sales experience
  
• A 'can do' attitude to problems and challenges
  
• An excellent telephone manner, clear and precise
  
• Excellent analytical and problem-solving skills
  
• Good organisational skills and able to work to deadlines
  
• Excellent listening skills, capable of building relationships and communicating at all level
•  Sales and Service focused.
• Excellent written and verbal communication skills
• A good working knowledge of Microsoft Word & Excel

Pay and Benefits:

• Basic salary linked to experience, circa £27,000 p.a.
  
• 28 days annual holiday (including bank holidays) increasing with length of service
• Contributory Pension scheme
• A friendly and Supportive working environment
• Fantastic staff facilities, with regular tea / coffee breaks
• Opportunity to progress and develop a career
• Opportunity to use the company holiday home
• Death ibn Service benefit
• Healthcare payment scheme

Normal working week is 40hrs Mon – Friday – 8.30am – 5pm 

Some flexibility will be require during peak trading season to cover weekends

Salary: £24,000 - £27,000

Sales Designer - Syon Park

We are recruiting a Sales Designer for our newest show site in Syon Park.

As a confident and outgoing person, you will use your consultative and creative expertise to guide customers through the selection and purchase process. Utilising the full training that you will be given you will help clients realise their vision of the ultimate garden building offering a range of bespoke features and colours that best compliments their outdoor space. 

We are looking for people who share a passion for delivering a customer experience and a quality product that exceeds expectation.

Key Responsibilities:

• Engage and inspire the customer, promoting our products and advising in the selection of the best garden building for their needs
• Produce accurate quotations in line with customer requirements and present terms of agreement and close sales
• Promote the business ensuring all sales opportunities are followed up
• Conduct visits to the customers property to measure and qualify the suitability of products
• Respond to incoming email and phone enquiries from new and existing customers
• Ensure all sales are recorded and order information entered on to the company CRM system
• Advise on forthcoming product developments and discuss special promotions where appropriate
• Review your own sales performance, aiming to exceed targets

Required Skills:

• Experience of delivering face to face consultative sales
• Sales & Service driven, with a creative and inspiring personality
• Able to discover and overcome objections and close sales
• Highly organised with an eye for detail
• Experience using a CRM system would be an advantage but not essential as full training will be given

Rewards & Benefits:

• Quarterly bonuses up to £8,000 for achieving targets
• Annual bonus £2,000 for achieving the full year target 
• Commission payment on every building sold
• 28 days holiday including bank holidays, increasing with length of service
• Health Shield payment scheme
• Death in service benefit (twice annual salary)
• Sick pay after qualifying period 
• Onsite parking
• Contributory Pension scheme

Usual working pattern is 40hrs a week on a 2-week rota working alternate weekends

Being fully mobile and having your own vehicle is essential for this role as you will be required to conduct customer visits.

As this role involves working with the public a DBS check will be conducted prior to appointment.

Salary: £30,200 plus London premium - bonuses & commission

Sales Designer - Tunbridge Wells (Part time)

We are recruiting a permanent part time Sales Designer for our show site near Tunbridge Wells.

As a confident and outgoing person, you will use your consultative and creative expertise to guide customers through the selection and purchase process. Utilising the full training that you will be given you will help clients realise their vision of the ultimate garden room offering a range of bespoke features and colours that best compliments their outdoor space. 

We are looking for person who shares our passion for delivering a customer experience and a quality product that exceeds expectation.

Key Responsibilities:

• Engage and inspire the customer, promoting our products and advising in the selection of the best garden building for their needs
• Produce accurate quotations in line with customer requirements and present terms of agreement and close sales
• Promote the business ensuring all sales opportunities are followed up
• Conduct visits at the customers property to measure and qualify the suitability of products
• Respond to incoming email and phone enquiries from new and existing customers
• Ensure all sales are recorded and order information entered on to the company CRM system
• Represent the company at trade exhibitions, events and shows
• Advise on forthcoming product developments and discuss special promotions where appropriate
• Review your own sales performance, aiming to exceed targets

Required Skills:

• Experience of delivering a face-to-face consultative sales approach
• Sales & Service driven, with a creative and inspiring personality
• Able to discover and overcome objections and close sales
• Highly organised with an eye for detail
• Experience using a CRM system would be an advantage but not essential as full training will be given

Rewards & Benefits:

• Salary in line with experience
• Quarterly bonuses for achieving target
•  Annual bonus for achieving full year target
• Commission paid on every sale
• Holiday entitlement increasing with length of service
• Health Shield payment scheme
• Death in service benefit (twice annual salary)
• Sick pay after qualifying period 
• Onsite parking
• Contributory Pension scheme

This role offers a 3-day working week, including weekend working

Being fully mobile and having your own vehicle is essential for this role as you will be required to conduct customer visits.

As this role involves working with the public a DBS check will be carried out prior to appointment.

Salary: Salary, bonuses & commission