Crane Garden Buildings Wins Customer Excellence Award 2025

Crane Garden Buildings is proud to announce that we have won the Customer Excellence Award at the 2025 EDP Business Awards, held last night at the Norfolk Showground.

This achievement celebrates our long-standing commitment to exceptional customer care, quality craftsmanship and our purpose: helping people realise their dreams through exceptional handmade timber buildings.

Celebrating the Heart of What We Do

Since 1974, our family-run business in Narford, Norfolk has been handcrafting timber garden buildings designed to be loved and built to last. From sheds and summerhouses to studios, greenhouses and fully lined garden rooms, every building is made with care, precision and over 375 years of combined workshop expertise behind it.

Winning the Customer Excellence Award reflects the dedication of our entire team. From our workshop and installation teams to our show centres and customer service department.

Debs, our Head of Customer Service, who accepted the award on the night, said:

“We’re absolutely chuffed. Our customers mean everything to us, and to know they value their buildings and the experience we provide is incredibly special. This award reflects the pride everyone at Crane puts into every stage of the journey.”

Why the Judges Chose Crane

The judging panel highlighted several strengths that helped us stand out:

• A 4.8 ‘Excellent’ Trustpilot rating built on genuine customer satisfaction
• An outstanding 93 Net Promoter Score, showing exceptional loyalty and recommendation
• Over 50 years of Norfolk craftsmanship, rooted in traditional skills and modern precision
• A smooth, personal customer experience supported by our bespoke CRM
• A culture of continuous improvement, ensuring every new building benefits from thoughtful refinements
• Sustainability at our core, with responsibly sourced timber and over 95% of workshop waste repurposed or recycled

In a recent customer survey, 83% of our customers said they use their building year-round, and 64% said they only seriously considered Crane when choosing a garden building, reflecting the lasting role our buildings play in everyday life.

A Proud Moment for the Whole Crane Team

Russell Atkinson, CEO of Crane Garden Buildings, said:

“This is a wonderful achievement for everyone at Crane. Every building we make is rooted in Norfolk, and every member of our team helps customers realise their garden-building dreams.

“Winning the Customer Excellence Award recognises the care, pride and expertise that go into every building and every customer conversation.”

Built to Last. Designed to Be Loved.

We are honoured to receive this recognition and grateful to our customers for the trust they place in us. As we continue to grow, innovate and serve customers across the UK, we remain committed to creating exceptional timber garden buildings that stand the test of time.

Thank you to the EDP Business Awards team and to every customer who continues to recommend Crane.