1st Line IT Support / IT Service Desk

Due to growth and increased demand on our internal and external IT systems we are recruiting a 1st line IT support technician for our Head Office in Narborough. 

Reporting to Systems Manager, this role is based within the technical Support team and you
will be the crucial 1st line contact for all staff and management. The right
person will combine IT knowledge and exceptional customer service skills. Experience of working in an IT support role is preferable but not essential as full training for someone with the right skillset
and motivation is offered.

Role and Responsibilities:

  • 1st line support for all IT related issues and problems and escalate as required
  • Work closely with our 3rd party software technical team
  •  Support the set up and installation of IT systems for Head Office and our show sites which operate remotely
  • Configure hardware, including installing software to laptops, desktops and mobile devices
  • Data entry work on the back end of the ERP system 
  • Identify and understand faults in the ERP system and work to resolve alongside the System Administrator

Preferred Skills:

  • Previous experience working within an IT support role
  • An analytical approach with sound technical and problem solving skills
  • Good time management skills and the ability to prioritise
  • A passion for technology and keen to further develop knowledge
  • A professional telephone manner
  • Experience of working with a CRM or ERP system would be an advantage but not essential


  • Basic salary relative to experience
  • Opportunity to work overtime
  • Excellent staff facilities including breakfast & fresh fruit available daily
  • Contributory pension scheme
  • 28 days annual holiday including Bank Holidays
  • On site parking 

  Usual working week is 40hrs Mon - Fri 08:00-16:30

Qualifications and Education Requirements:

  • 5 GCSE’s Grade A* - C
  • A Levels preferable but not essential 
  • Relevant IT qualifications

Salary: £22,000 - £26,000