Latest COVID-19 Update For Our Customers

Update for 5th January 2021

Happy New Year from everyone at Crane, we hope you all enjoyed a safe and relaxing Christmas break.

A lot has changed with regards to COVID since we closed for Christmas, so we would like to give you a quick update.

Lockdown 3 – we remain fully operational

With the beginning of a new national lockdown today (5^th January), we would like to reassure you that our manufacturing and installations teams remain fully operational with all our safety measures in place to protect our colleagues and customers.

There are, however, a few changes with our show sites for us to notify you of:

• Our site in Newbury, Berkshire has had to change its opening hours to 10am-4pm every day to reflect their garden centre’s new opening hours.
• Our sites in Narford, Norfolk (head office) and Sunningdale, Surrey are currently both closed to visitors; however, you can still contact us via phone and email to speak to our sales advisors.  

Our other show sites remain open to visitors, but if you visit us, can you please continue to adhere to the safety measures in place to help keep you and our staff as safe as possible. It may also be worth calling before you visit us to make sure we are open, as opening hours have the potential to change quickly at this time.

Thank you for your continued understanding, and if you have any questions, please call our head office team on 01760 444229.

Update for the 18th December

Christmas Shutdown

With Christmas and the end of 2020 fast approaching, we would like to let you know that Crane will be closed from Wednesday 23^rd December – Friday 1^st January. This includes our show sites across the country, to give all our employees a much deserved break to spend time with their families after an extremely trying year for all of us.

Our sales sites will be open again on the 2^nd January, and the rest of the company will return to work on Monday 4^th January.

To learn more about our Christmas opening hours, please click here.

On behalf of everyone at Crane, we would like to wish you all a Merry Christmas, and a happy New Year. Stay safe, everyone, and we hope to see you soon. 

COVID update for the 4^th December

All show centres open to visitors again

With the ending of the second national lockdown in England on Wednesday 2^nd December, we are pleased to say that you can visit all our show centres again, including our head office site in Norfolk.

All our sites that are attached to garden centres are decorated wonderfully ready for Christmas at the moment, so if you fancy a bit of fresh air, a walk around a festive garden centre, and a peruse of our lovely garden buildings, please come and see us.

Please follow the social distancing and safety measures at our sites when you visit us, for the protection of yourselves and our staff. To see our opening hours, please look in the About Us tab of your nearest site. As always, thank you for your understanding and cooperation through this time, and if you have any questions for us, please call our head office on 01760 444229.

              

Article updated on 2^nd November

Following the latest update from the Prime Minister on Saturday night (31^st October) regarding the second national lockdown, we would just like to say that we will be continuing to function as usual from Thursday 5^th November.

The manufacturing and installations areas of Crane’s business will remain fully operational, with all our safety measures in place to protect our colleagues and customers.

Crane show centres across the country that are attached to garden centres will remain open to the public, so you can still come and visit us safely. The only show centre that cannot open to the public is our Norfolk head office; however, you will still be able to call and speak to our sales staff over the phone.

Thank you for your understanding, and if you have any questions please call our head office team on 01760 444229.

Stay safe. 

Article updated on 14^th October

An update for autumn

With autumn now upon us, and an increase in restrictions coming into force across Great Britain in relation to COVID-19, we thought we would share an update on Crane’s operations.

Our factory, installations teams and show centres remain fully operational, and have been since mid-May, with all necessary procedures in place to promote safe working to protect our colleagues and customers.

Show Centres

If you would like to visit one of our show centres, we are pleased to say that you can now visit any of our sites, including our head office in Norfolk. To find opening times for each site, please look in the About Us tab of your nearest site.  While situations are still able to change quickly though, a quick call to the site before your visit will ensure you will not be disappointed on your arrival.

Delivery & local lockdowns

We are currently managing well with travelling to deliveries; however, with local lockdowns and travel restrictions coming into force across England, Scotland, and Wales, we may need to reschedule installations occasionally. If this happens, we will of course reschedule for as soon as we can once the restrictions in your local area have been lifted. 

Thank you for your patience at this time, and if you have any queries or concerns, please call our head office team on 01760 444229. If you are planning a visit to one of our show centres, we look forward to seeing you soon.

Article updated on 18th May 

Crane is Fully Open for Business

We are happy to say that all three sections of Crane Garden Buildings are operational again, with the factory, installations teams and show centres up and running.

During the lockdown period from 24^th March, our company partners were busy working with our health & safety, facilities, and production managers to create safe working procedures for our staff to return to. This meant that, with the correct PPE and social distancing measures, our factory was able to reopen on Monday 11^th May.

               

At the same time, our installations teams were also able to return to work. This was and is done with complete support from our customers who know our new procedures and have been wonderful in their patience during these trying times.

After the Prime Minister’s update on lockdown rules on Sunday 10^th May, garden centres were able to open last Wednesday, which meant that we could also start preparing to open our show centres as well. With the exception of our head office in Narford, Norfolk, all our show centres were able to reopen by the 15^th May. Our head office is the only show centre that isn’t attached to a garden centre, which is why we can’t open for visitors at the moment; however, our sales team are still able to take phone calls during this time.

While things are not fully back to normal, and won’t be for a while yet, we are incredibly grateful for our staff who are back working and who have enabled us to return, as well as our customers who have been incredibly patient and understanding during the 6 weeks we were unable to manufacture or install buildings.

To find out the new opening hours of our show centres. Also, if you are planning on visiting one of our show centres, we’re sure our sales staff will be thrilled to see you, but please call ahead to double check they’re open, and make sure to adhere to the strict social distancing measures in place at all our sites.

Thank you for your cooperation, and we hope to see you soon. Stay safe.

Article updated on 6th May

We are pleased to announce that we are returning to work with a reduced workforce on Monday 11th May. This is following weeks of hard work and planning to ensure the safety of our colleagues, customers, and the community. 

This means that manufacturing will begin again, and our installations teams will be back on the roads. 

Our show sites will remain closed; however, you can still:

• Shop with us online – we have a live chat you can use with advisors waiting to help.
• Send us an email – for customer services or for sales enquiries.
• Phone us – our head office will do all they can to help during this period.

If you have any questions at this time, please don't hesitate to contact us.

Thank you for your support, and stay safe. 

News update from 23rd April

We are now four weeks into the Government issued lockdown to help protect the country from the Coronavirus COVID-19 pandemic.

Following the Government advice on the 23^rd March, Crane’s company partners made the decision to close our show sites, stop factory production and bring the installation teams home.

This was done as a priority for the protection of our colleagues, customers, and the wider community.

This is still our number 1 priority, and with that in mind, we want to let you know that we are currently doing everything we can to find ways of reopening safely. We will try to do this as quickly as possible, and we will make sure to keep you updated on when we will reopen.

In the meantime, however, you can still:

• Shop with us online – we have a live chat you can use with advisors waiting to help.
• Send us an email – for customer services or for sales enquiries.
• Phone us – our head office will do all they can to help during this period.

For further updates on this situation, please keep an eye on this news feed, as well as our social media pages.

Thank you for your support and understanding at this time, and we hope to see you soon!

Stay well and stay safe.