After Sales & Customer Service Advisor


We are looking to recruit an experienced and dynamic Customer Service / After Sales Coordinator to join our head office team. This is a rewarding but at times demanding role and involves handling both inbound and outbound calls from clients and customers in order to provide excellent after sales support and advice.


As an ideal candidate it is essential that you have previous experience in a telephone-based role and are extremely organised, able to communicate clearly and effectively and maintain a strong rapport with new and existing customers. Current or previous experience as an After Sales Advisor would be an advantage as you will take the lead in overseeing and tracking all queries received in regard to orders placed on our CRM system.


Key responsibilities for the role:


  • Provide excellent customer service by being helpful, professional and courteous at all times
  • Making outbound and handling incoming calls in regard to orders, after sales enquiries and customer complaints
  • Ensure all details and information is recorded accurately on our CRM system 
  • Make accurate diagnosis of queries, collating relevant information to ensure all issues raised are resolved to company and customer satisfaction
  • Provide excellent customer service by developing comprehensive product knowledge across the full range of buildings

  • Build and maintain excellent relationships across all areas of the business

Key requirements for the role:


  • Have a minimum of 2 year’s commercial customer service or after sales experience
  • Have a 'can do' attitude to problems and challenges
  • Have an excellent telephone manner, clear and precise
  • Excellent analytical and problem solving skills
  • Be tenacious with the ability to negotiate and influence outcomes
  • Good organisational skills and able to work to deadlines
  • Capable of building relationships and communicating at all levels
  • Sales and Service focused, ideally with some telemarketing experience
  • Have excellent written and verbal communication skills
  • A good working knowledge of Microsoft Word & Excel

Remuneration:


  • Basic salary linked to experience
  • On site parking
  • Fantastic staff facilities
  • 28 days annual holiday(including bank holidays)
  • Contributory Pension scheme
  • Opportunity to progress and develop a career

Usual working week is 40hrs Mon – Friday – 8.30am – 5pm


This role will initially involve some homeworking but will move to being a full time head office based role after lock down restrictions end.

Salary: £22,000 - £25,000