CORONAVIRUS (COVID-19): OUR SHOW CENTRES ARE TEMPORARILY CLOSED,
BUT YOU CAN STILL SHOP OR TALK WITH US ONLINE OR VIA EMAIL AND TELEPHONE
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1st Line IT Support Analyst


Due to growth and increased demand on our internal and external IT systems we are recruiting a 1st line IT support analyst for our Head Office in Narford. 


Reporting directly to the Senior Partner, this role is based within the technical Support team and you
will be the crucial 1st line of contact for all staff and management. The right
person will combine IT knowledge and exceptional customer service. Experience of working in an IT support role is preferable but not essential as full training for someone with the right skillset
and motivation is offered.


Role and Responsibilities:


  • 1st line support for all IT related issues and problems and escalate as required
  • Work closely with our 3rd party support team
  •  Support the set up and installation of IT requirements for Head Office and our show sites which operate remotely
  • Configure and support all IT equipment including installing software to laptops, desktops and mobile devices
  • Data entry work on the back end of the ERP system 
  • Identify and understand faults in the ERP system and work to resolve alongside the System Administrator
  • Write up documentation on key operating systems 

Preferred Skills:


  • Previous experience working within an IT support role
  • An analytical approach with sound technical and problem solving skills
  • Good time management skills and the ability to prioritise
  • An Interest in technical systems and keen to further develop knowledge
  • Experience of working with a CRM or ERP system would be an advantage but not essential 

Remuneration:


  • Basic salary relative to experience
  • Opportunity to work overtime
  • Excellent staff facilities including breakfast & fresh fruit available daily
  • Contributory pension scheme
  • 28 days annual holiday including Bank Holidays
  • On site parking 

  Usual working week is 40hrs Mon - Fri 09:00-17:30


Qualifications and Education Requirements:


  • 5 GCSE’s Grade A* - C
  • A Levels preferable but not essential 
  • Relevant IT qualifications

Salary: £18,000 - £22,000